Shipping policy

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Last updated: 04/23/2024

Should you have any questions about our Shipping Policy, or if you would like to exercise any of the rights available to you,

please contact us at Hoang Ngan 136, Hanoi, Hanoi, 10000, Vietnam or email us at service.lofitown@gmail.com.

1. shipping information

Order processing time: 0 - 2 days 

Delivery time: US ( 2 - 5 days ) , EU ( 10 - 30 days )

We use the following shipping party: USPS

2. tracking your order

To track your order, just click on the tracking link we sent you in your shipping confirmation email. 

Or you can click on the Order Tracking section in the website's header menu or footer.

If you have any questions, our customer service team is available through live chat.

3. address and contact details

To avoid any delays, please double-check your address and contact details when you place your order. You can also provide your phone number in case we need to contact you regarding your order.

And if you need to change your address, please let us know as soon as possible.

4. shipping process and costs

We ship to every country using a third-party courier, and it usually takes about 2-5 days days to arrive in US, 10-30 days to arrive in Europe. The shipping costs will show up when you're checking out and might change depending on where you live and what you're ordering.

5. assistance with tracking

If you haven't received a shipping confirmation or can't see your tracking number, just reach out to us. We'll do our best to help you find your package.

6. lost or undelivered packages

And if your package shows as "Delivered" but you haven't got it, please contact your local post office with the tracking number. Unfortunately, we can't be responsible if your package gets lost or stolen after it's been delivered.

7. tax considerations

Sometimes taxes might not be included, depending on where you live. We're sorry if this causes any inconvenience. Feel free to check with your local tax office or look at the invoice in your package for more info.

8. customer support

We know shipping stuff can be confusing sometimes, but we're here to help. If you have any questions, just chat with us.

9. important notice

Right now, due to the current situation with politics and the economy, we can't ship to Russia and Ukraine. We're sorry for any trouble this causes, and we're keeping an eye on things. We'll update our policy as soon as we can start shipping there again.

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Address

Trade name: Lofi Town

Email: service.lofitown@gmail.com

Physical address: Hoang Ngan 136, Hanoi, Hanoi, 10000, Vietnam

Phone number: +84 936190533

Company number: 0108492371

Customer service: Monday to Friday from 9 AM to 5 PM

Title

LOFI TOWN

SIGN UP

Make sure to sign up to our monthly newsletter to receive news about upcoming merch drop

Address

Trade name: Lofi Town

Email: service.lofitown@gmail.com

Physical address: Hoang Ngan 136, Hanoi, Hanoi, 10000, Vietnam

Phone number: +84 936190533

Company number: 0108492371

Customer service: Monday to Friday from 9 AM to 5 PM

Title

LOFI TOWN

SIGN UP

Make sure to sign up to our monthly newsletter to receive news about upcoming merch drop

Address

Address: 186 Hoang Ngan, Hanoi, 100000, Vietnam

Email: service.lofitown@gmail.com

Phone: +84 936190533

Company name: HG Media

Company number: 0108492371

Title

© 2024 LOFITOWN.

LOFI TOWN

SIGN UP

Make sure to sign up to our monthly newsletter to receive news about upcoming merch drop

Address

Address: 186 Hoang Ngan, Hanoi, 100000, Vietnam

Email: service.lofitown@gmail.com

Phone: +84 936190533

Company name: HG Media

Company number: 0108492371

Title

© 2024 LOFITOWN.

LOFI TOWN

SIGN UP

Make sure to sign up to our monthly newsletter to receive news about upcoming merch drop

Title

© 2024 LOFITOWN.

LOFI TOWN

SIGN UP

Make sure to sign up to our monthly newsletter to receive news about upcoming merch drop

© 2024 LOFITOWN.

Title

LOFI TOWN